Target Operating Model
Design of new target organizational structures to enhance responsiveness
YOUR TRANSFORMATION CHALLENGES
An operator’s success is no longer driven by network performance alone, but by the synergy between technical capabilities, commercial teams, and support functions. Becoming a “TechCo” requires full alignment across the entire value chain
Breaking down silos to drive shared value
The key challenge is to bring together Network, IT, Marketing, and Finance priorities around shared goals, ensuring every technical investment translates into immediate customer value.
Enhance the efficiency of your operating model
Simplify legacy structures to remove duplication between functions, especially IT and Network, embed AI across business domains, and ultimately drive OPEX optimization
Bridging the skills gap
As AI, data, and cloud reshape job roles, the challenge is to proactively address skills obsolescence through large-scale upskilling and reskilling of your key talent
Our solutions: designing an agile & convergent organization
Digital acceleration goes beyond the deployment of new infrastructures. For operators, true performance depends on the ability to transform culture and organizational structures to embrace agile ways of working and emerging tech roles. We help you shape your new organization and develop the skills required to support your overall ambition
To meet these challenges, Sofrecom brings together a multidimensional expertise that combines strategic consulting and hands-on coaching: certified Agile coaches (SAFe, Scrum), organizational consultants, change management experts, and trainers specialized in the jobs of the future Prêt à transformer votre organisation ?
As sustainable performance depends on both infrastructure and organizational agility, our experts support you in transforming your structures and business functions:
Connect with our expertsOur expertise areas
OUR APPROACH : An agile, tailored collaboration centered on people
We blend the agility of Big Tech companies with the operational realities of telecom operators. We go beyond delivering organizational designs; we ensure lasting change through a people-centered approach:
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Maturity assessment: analysis of ways of working and cultural barriers across all departments (Technical, Customer, and Support functions)
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Cross-functional “change champions” strategy: mobilizing key influencers within each department to drive the shared vision and facilitate on-the-ground adoption
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Operational transformation: adjusting HR, budgeting, and decision-making processes to align with agile cycles
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Engagement measurement: tracking team velocity, adoption rate of new methodologies, and internal organizational climate
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Anchoring: hands-on coaching to sustain new managerial rituals and embed an agile culture over time
