Our White Papers and Expert Insights

Sofrecom commited to inclusion

Orange Digital Center, an innovative concept for fighting digital inclusion

To help young people and innovators benefit from the digital revolution, Orange...

The Orange Foundation, making digital technology a driver for equal opportunity

Orange Group works for an inclusive and responsible digital society

Orange promotes digital inclusion in 30 countries with initiatives on training,...

The Doing Business ranking argues for proactive digital policies to promote economic development

Benin : a fiber optics school as a pillar of a strong digital economy

Telecoms operators, driving the digital ecosystem

Internet penetration rates in Sub-Saharan Africa are the lowest world-wide,...

Reining in the increased energy costs of 5G

As far as uses and services are concerned, the deployment of 5G is stirring a...

Keys to a successful roll-out: how 5G pilot cities can help

Ensuring a successful rollout: the value of 5G pilot cities

At the beginning of 2019, France's ARCEP opened a "5G pilot" program, allowing...

Orange's 5G experiments, gaining foothold for successful industrial deployment

Financing 5G investments by deriving value from other assets

Monetizing 5G with the general public

The roll-out of a new mobile network technology is an opportunity for operators...

How can regulatory action encourage the emergence of 5G ?

5G finds its way into national very high broadband plans

The integration of 5G into national broadband plans

For the past three years, 5G has been part of most national plans in developed...

The expected benefits of 5G

Mobile infrastructure sharing in France: the TowerCo outlook

The French National Frequencies Agency (ANFR) has made its data on...

The fight against corruption: a business opportunity as well as a legal obligation

A major transformation in business management is currently taking place on a...

The local manager: the keystone in agile transformation

An essential link between the management committee and their teams, local...

B2B opportunities for network operators

Digital transformation: sales and customer relationship

Seven levers to put very high broadband within everyone's reach

Throughout the world, the fixed and mobile coverage afforded by each territory...

The local manager: cornerstone of agile transformation

Find out how the local manager becomes a key player in agile transformation....

Sofrecom sponsor at Telecom Review Summit

Sofrecom sponsor of ATDA Paris

How to launch an efficient bot?

The Wow effect has passed, and bots have plunged into the Gartner Hype...

Partnership with ITC to deploy fiber network

To build an agile culture for a better customer and employee experience

And what about agility?

As you must know, the world in which we have been living for a few years is...

5G, the new growth driver for wholesale operators

Initially but an improved version of the 4G network, 5G will offer speeds...

Partnership with Witbe to support customers in Indonesia with QoE technologies

“E-government” gaining speed worldwide

The digital maturity of governments in the UN’s 193 member countries continues...

Five best practices for effective social listening

“Social listening” is an essential tool for understanding your customers and...

The wavering marketing of 5G

All over the world, operators have now launched their first 5G plans. Trials...

Banks out to reconquer the payments market

By developing instant and seamless payments, in particular between...

Sofrecom at Digital African Tour in Ivory Coast

Social listening at the heart of brand strategy

What do your customers think of your brand? What do your customers expect...

Sofrecom at Futur es. Africa

Sofrecom at AITEX Morocco

Is modernization to accelerate the smartphone's distribution

Sofrecom at digital week at Benin

Sofrecom will be at the digital week at Benin from November 12th to 16th, 2019.

Sofrecom at THD summer university

What role for telecom operators in cloud gaming?

The global Cloud Gaming market is expected to see swift development in the...

The Customer Effort Score, complementary or an alternative to the NPS?

For several years now, the Net Promoter Score (NPS) has been the flagship...

Value proposition for Digital Innovation

NPS: how to make good use of this measure of excellence

Numerous companies place the customer experience at the center of their...

Challenges and opportunites of digital financial services

Mobile money supporting the farming of the future

Mobile payment, the main growth lever for e-commerce in Africa

Mowali tackling payment interoperability in Africa

In late 2018, Orange and MTN Group announced a joint venture, Mowali, to enable...

The agent networks of digital financial service

According to the GSMA, there were nearly three million mobile money agents...

Traditional mobile money assets weakened by new models

GAFA et BATX à la conquête des services financiers

GAFA and BATX broaden financial services: payments, loans, insurance. Mobile...

CIO and Digital Transformation

Learn how the CIO plays a strategic role in driving digital transformation by...

Sofrecom's solidarity Ftour in Morocco

In May 2019, Sofrecom Morocco hosted a collective Ramadan ftour at CIAT,...

Software migration: a true company project

One might think that migration, the final phase of a software integration...

Sofrecom at Communic Asia

Sofrecom Algeria ambitions

How to develop your customers’ autonomy to your benefit

It is proven that consumers want to be more autonomous when dealing with a...

Sofrecom Tunisie reniew his partnership with Smart Tunisia

Sofrecom, partner of MPay Forum Casablanca

How can regulators act on mobile networks performance?

Sofrecom at Western Balkan Digital Summit

Interview of Bruno Mettling, Chairman of Orange MEA in CIO Mag

Network virtualization: how does it impact skills?

By turning a machine-based infrastructure into a set of applications hosted...

Network virtualization: what impact on skills?

By transforming a hardware-based infrastructure into an application-based...

Biometrics technology: what is at stake for MNOs?

The Sofrecom Academy is opening its doors in Morocco!

Sofrecom lance une Academy au Maroc pour former en 8 semaines de jeunes...

Sofrecom co-constructing a Digital Middle East and Africa

Enterprises are attaching great importance to digitalization as the world...

Consumers have everything to gain from e-SIM

After a confidential arrival on the connected objects’ market, the e-SIM...

e-SIM: a real threat to operators

e-SIM can boast indeniable benefits for consumers (read our article on these...

Private Mobile Radio must evolve

Private Mobile Radio networks (PMR) have existed for several years. Today,...

Why Telcos should propose PMR over 4G to the industry sector

Private Mobile Radio networks (PMR) have been used so far by companies or...

Will 5G be able to seduce consumers?

As 5G grows closer, the questions surrounding its potential are multiplying....

Sofrecom, partnership of Digital African Tour in Burkina Faso 2019

MSI: towards a new governance for companies?

Today IT teams must deal with more and more suppliers and service providers....

The new trends in e-government

Change management : the cornerstone to governments’ digitalization

Are Public-Private Partnerships (PPP) a springboard for developing e-government services?

PPPs make it possible to finance and accelerate e-government services by...

Mobile money speeding up government digitization

The new challenges of government's digital transformation

Sofrecom filled up with energy and vitamins !

In 2018’s Sustainable Development Week, Sofrecom organized a playful “Pedal &...

6th edition of Ethics & Compliance Day Sofrecom

Sofrecom will be present at MWC 2019 !

Successfully deploying a very high fixed broadband

Successful High-Speed Broadband Deployment: Strategies and Challenges

Discover how to successfully deploy high-speed broadband with optimized...

Interview of Elias Saab in Telecom Review

Interview with Elias Saab in Telecom Review

In this interview, Elias Saab, Director of Sofrecom Middle East, highlights the...

IN 5G WE TRUST!

Discussions about 5G have already kicked off, the first tests have begun and...

Employee knowledge – what are the challenges and benefits for organizations?

Employee knowledge is the HR counterpart of customer knowledge. In an era of...

Orange Silicon Valley, Sofrecom and Orange Business Services

Sofrecom at Telecom Review Summit Dubaï

Employee knowledge – what are the challenges and benefits for organizations?

Leveraging employee knowledge enhances HR, talent management and training...

OTTs – Telcos match : get your counter attack right

In my previous article (“ Telecoms vs. OTTs: the time to fight back is upon...

Telecoms vs. OTTs: the time to fight back is upon us

Given the advantages and multiple features offered by OTTs (see article...

Why are OTTs so popular?

For 10 years, telecoms operators have been facing a new and unfair form of...

Should mobile applications be abandoned in favour of the Progressive Web App?

We often want to create a mobile application when we want to digitise. But...

What tools should be used to analyse a digital customer journey?

With a multitude of distribution and communication channels, it is becoming...